Frequently Asked Questions

What is Bloodhound SOS?

Bloodhound SOS is an emergency response and community safety platform that connects people in crisis with nearby helpers, resources, and critical information. It integrates real-time data from multiple sources to provide comprehensive emergency support.

Is Bloodhound SOS free to use?

Yes, Bloodhound SOS is completely free for all users. Our mission is to provide accessible emergency response tools to everyone who needs them.

How do I create an account?

You can sign up using your Google account or create a local account with your email address. Simply click the login button and follow the registration process.

What types of emergencies can I report?

You can report various emergencies including wildfires, floods, medical emergencies, utility outages, and other urgent situations. Each emergency type has specific fields to help provide relevant information.

Should I call 911 first or report on Bloodhound SOS?

Always call 911 first for life-threatening emergencies. Bloodhound SOS is designed to supplement, not replace, official emergency services. Use our platform to coordinate community response and share information with nearby helpers.

How accurate does my location need to be?

The more accurate your location, the better we can help. You can use your current GPS location, manually enter coordinates, or click on our interactive map to pinpoint the exact location of the emergency.

Is my personal information secure?

Yes, we take privacy and security seriously. Your personal information is encrypted and only shared with authorized responders when necessary for emergency response. See our Terms & Conditions for full details.

Who can see my emergency reports?

Emergency reports are visible to nearby community members who can offer help, as well as relevant emergency services. Your personal contact information is only shared with those you choose to accept help from.

Can I delete my account and data?

Yes, you can delete your account and associated data at any time through your profile settings. Note that emergency reports may be retained for safety and legal purposes as outlined in our privacy policy.

What browsers are supported?

Bloodhound SOS works best on modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated for the best experience.

Why isn't my location working?

Make sure your browser has permission to access your location. You can also manually enter coordinates or use our interactive map if GPS location isn't available.

The app seems slow or isn't working properly. What should I do?

Try refreshing the page, clearing your browser cache, or using a different browser. If problems persist, this may indicate a service outage - please try again later or contact support.

How can I contact support?

For technical issues or questions about using the platform, you can reach out through our support channels. For business inquiries, see our Investor Relations page.

Can I suggest new features?

We welcome feedback and feature suggestions! Contact our support team with your ideas for improving the platform.

I found a bug or security issue. How do I report it?

Please report any bugs or security concerns immediately through our support channels. We take security issues very seriously and will address them promptly.

Still have questions?

If you can't find the answer you're looking for, please don't hesitate to contact our support team. We're here to help!